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Cancellation Policy

 

By the customer

If you want to cancel an order, please send us an email at care@swayom.com. Please include your order number, the products ordered, your name, your shipping and billing address, SKU number and your phone number (including area code). If you have our order confirmation email handy, all you need to do is forward it to us, since all the information we need will be in the email.  Please note that the order cannot be cancelled if it has already been shipped.

 By Swayom

Swayom reserves the right to cancel the order in the below mentioned cases -

1. The billing information provided for the credit card does not match the information on file with the credit card's issuing bank.

2. The credit card is declined for any reason, by our credit card verification service.  Please note that the issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that the order will be fulfilled. No order is final till your credit card/debit card/net banking transaction is verified. 

3. We ensure our best that the product that you have ordered is delivered in time. In case of an unforeseen circumstance, we might have to cancel your order or ship it at a later date. If this occurs, we will let you know through your email registered with us. In case the order is cancelled by us before your card was charged, there will be no refunds made. However, if the order got cancelled after your card was charged, we will refund the full amount that was charged within 2 weeks.

 Address errors

Please note that the orders can be cancelled due to the following reasons -

  1. The package is returned as undeliverable because an incorrect or invalid address is entered by the customer.
  2. A move or sudden change of address results in the refusal or non-delivery of an order.
  3. An APO, FPO or a P.O. Box address has been provided as the shipping address and the shipping company is unable to deliver to it.
  4. Incorrect or no contact telephone number is entered by the customer.
  5. There is no one available to receive the package in spite of the multiple delivery attempts by the courier company.

 

Refund policy:

If we are unable to deliver your order due to any reason, the amount paid would be refunded within 2 weeks by the same mode through which the payment was originally made.

If you cancel the order for any reason, the amount paid would be refunded, subject to adherence to our cancellation policy, within 2 weeks by the same mode through which the payment was originally made.

If the order is cancelled by us due to any reason, the amount paid would be refunded within 2 weeks by the same mode through which the payment was originally made.

If you return the product delivered to you due to any reason, the amount paid would be refunded, subject to adherence to our return policy, within 2 weeks of us receiving the product from you, by the same mode through which the payment was originally made.

In case you receive a damaged product, the amount paid would be refunded, subject to adherence to our return policy, within 2 weeks by the same mode through which the payment was originally made.

Please note that the shipping charges paid by the customer will not be refunded under any circumstances.In case of non-delivery due to unavailablity of customer at the given shipping address or an address error, the order will be cancelled and the appropriate two-way shipping charges would be deducted from the amount paid by the customer. In case the two-way shipping charges are more than the invoice value, no refunds will be made.

 

Anything else I need to know?

Please remember that you are looking at a unique, one-of-its-kind, handcrafted product. Thus there will be those little imperfections which are what make the product special unlike a perfect finished factory made item.

Slight variation in color shade - It is normal to find slight variation in a product’s color shade due to difference in viewing conditions, differences in lighting or due to your computer’s monitor. Moreover, different natural dyes color the fabric differently under diverse conditions.
Unevenness - In hand woven cloth, it is natural to find unevenness in the fabric’s weaving. It is not a defect but a unique characteristic of hand woven fabric itself.

Shrinkage - In case of cotton apparel, please allow 5% for shrinkage.

Color run - In case where natural colors or vegetable dyes are used, it is normal for colors such as reds and indigo to run in the first few washes. The clothes have been dyed keeping this in mind and the fabric is intended to lose some of its coloring thus attaining a lighter, cooler shade than original.

Some of the products (such as Meenakari jewellery) are low-cost replica of the original art forms. Some art forms were originally made in gold and other precious stones/material but over a period of time have evolved by using a cheaper substitute material. Our intention is to bring these art forms (original/replica) to you at an affordable price.

Please feel free to reach us at care@swayom.com.

We will be happy to assist you.