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Return Policy

Can I return a product ordered from Swayom.com?

We are sure you would appreciate that since all our products are handmade and thus are unique pieces; there is no way we can find a similar product for replacement.

However, we follow a ‘no questions asked’ return policy. Which means you can return the product for any reason what-so-ever, by notifying us within 7 days of receiving it, provided that-

1.  The product is unused and is in a saleable condition.
2.  The product still has its tag and label attached and is in its original packaging.
3.  The product is accompanied with its original invoice.

Please ensure that while returning, the product is packed properly so that it doesn’t get damaged in transit. The return shipping charge needs to be borne by the customer. Please note that we should receive the product within 15 days (Indian shipments) and 20 days (International shipments) of you receiving it.

Please mail us at care@swayom.com and inform us about the product you wish to return within 7 days (please mention the reason for return so that we can better our products/services in the future).  Don’t forget to mention the SKU number on the package while sending it back.

 In case of damage to the product, swayom.com reserves the right to determine a fair value of the product on return and the same shall be binding on both parties.


What should I do if the damage is evident at the time of delivery?

If the damage is evident at the time of delivery, please make note of the damage on the courier’s copy of the airway bill and their delivery sheet, as well as on the copy that you retain.
 Please mail us within 7 days of product delivery along with the details of the damage. Please send pictures of the product showing the damage to care@swayom.com.
Send the product to the below address so that it reaches us within 15 days (Indian shipments) and 20 days (International shipments) of you receiving it.


Address:
Ashtavinayaka Company
24/19, LUN Compound
LaxmiBai Nagar
Indore – 452006
Madhya Pradesh
Telephone no: +91 810 890 6899


Anything else I need to know?

Please remember that you are looking at a unique, one-of-its-kind, handcrafted product. Thus there will be those little imperfections which are what make the product special unlike a perfect finished factory made item.

• Slight variation in color shade - It is normal to find slight variation in a product’s color shade due to difference in viewing conditions, differences in lighting or due to your computer’s monitor. Moreover,  different natural dyes color the fabric differently under diverse conditions.
• Unevenness - In hand woven cloth, it is natural to find unevenness in the fabric’s weaving. It is not a defect but a unique characteristic of hand woven fabric itself.
• Shrinkage - In case of cotton apparel, please allow 5% for shrinkage.
• Color run - In case where natural colors or vegetable dyes are used, it is normal for colors such as reds and indigo to run in the first few washes. The clothes have been dyed keeping this in mind and the fabric is intended to lose some of its coloring thus attaining a lighter, cooler shade than original.
• Some of the products (such as Meenakari jewellery) are low-cost replica of the original art forms. Some art forms were originally made in gold and other precious stones/material but over a period of time have evolved by using a cheaper substitute material. Our intention is to bring these art forms (original/replica) to you at an affordable price.

Please feel free to reach us at care@swayom.com.

We will be happy to assist you.