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Shipping & Delivery

Domestic shipping & delivery

For all Indian shipments, the delivery time would be a week from the time of dispatch. In most cases you will receive the product much earlier. For remote locations, the delivery might take a couple of days longer to reach.

Please note that we process only one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

We provide free shipping for Indian shipments. However, in case octroi is applicable, the same will have to be borne by the customer.

Please note that our delivery partners will attempt to deliver the package thrice before it is returned back to us. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

 

International shipping & delivery

For all International shipments, the delivery time would be 2 weeks from the time of dispatch.

Please note that the timelines are an indication of average time required. Though we try our best to make the whole shipping process foolproof, there might be delays due to customs clearance, etc which are not in our control.

Please note that we process only one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

We charge a flat shipping charge of $45 ($1 = Rs.53) for all international shipments.

If our courier partners are not able to locate your address, the shipment would be sent back to us. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

Customs, duties and taxes   

The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from swayom.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of India may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information.

The timelines mentioned on the website are an indication of average time required. In case of international shipments there might be delay due to customs clearance, etc which are not in our control.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information etc to our international courier partners and such information may be communicated by the courier partners to customs authorities in order to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require the value of the gift item to be stated directly on the package.